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The National Programme for IT in England: Clinicians’ views on the impact of the Choose and Book service

Health Informatics Research Group, Department of Information Studies, University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK, R.Rabiei{at}sheffield.ac.uk, Shahid Beheshti University of Medical Sciences, Iran, Tehran

Peter A. Bath

Centre for Health Information Management Research (CHIMR) and Health Informatics Research Group, Department of Information Studies, University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK, P.A.Bath{at}sheffield.ac.uk

Allen Hutchinson

Section of Public Health, School of Health and Related Research (ScHARR), University of Sheffield, Regent Court, 30 Regent Street, Sheffield S1 4DA, UK, Allen.Hutchinson{at}sheffield.ac.uk

Derek Burke

Accident and Emergency Department, The Sheffield Children's NHS Foundation Trust, Western Bank, Sheffield S10 2TH, UK, Derek.Burke{at}sch.nhs.uk

In England, the Choose and Book service, a main component of the England National Programme for IT (NPfIT), aims at empowering patients. Little research has been performed to evaluate clinicians’ perceptions of, and satisfaction with, the Choose and Book service. The aim of the research was to examine clinicians’ perceptions of, and satisfaction with, the Choose and Book service. A qualitative approach, using in-depth, semi-structured interviews, was used to collect data. Framework analysis was used to analyse the data. Twenty clinicians were interviewed, including 14 general practitioners (GPs) and six hospital consultants. Although clinicians were positive about the benefits of the Choose and Book service, they were concerned about the adverse impact of the electronic referral process on their job. Paying attention to the impact of the service on clinicians’ jobs, at both ends of the process, could help to improve the referral process and the use of the system.

Key Words: Choose and Book service • National Programme for IT (NPfIT) • user satisfaction

Health Informatics Journal, Vol. 15, No. 3, 167-178 (2009)
DOI: 10.1177/1460458209337423


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