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Health Informatics Journal, Vol. 14, No. 1, 29-38 (2008)
DOI: 10.1177/1460458207086332

Group disparities and health information: a study of online access for the underserved

Daniel Lorence

Center for Technology Assessment PO Box 1154 State College PA 16801 USA, oed11{at}vminetwork.org

Heeyoung Park

Department of Statistics, 326 Thomas Building, Pennsylvania State University, University Park, PA 16802, USA, hxp16{at}psu.edu

The Internet is an oft-cited learning resource, useful to consumers who seek to educate themselves on specific technical issues or knowledge-intensive topics. Availability of public-access Internet portals and decreasing costs of personal computers have created a consensus that unequal access to information, or a "Digital Divide", presents a like problem specific to information for uninsured or under-insured healthcare consumers. Access to information, however, is now an essential part of consumer-centric healthcare management. To date little research has been done to differentiate levels of health information access on the Web by different subgroups, linking online socioeconomic characteristics and health seeking behaviors. This analysis of a landmark Pew Foundation survey seeks to differentiate and delineate information access, or lack of desired access, across targeted, "digitally underserved" subgroups.

Key Words: consumer • digital divide • digitally underserved • health information • Internet


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