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Health Informatics Journal
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Healthcare information giving services: technologies and everyday practicalities

Karen Clarke

Computing, University of Lancaster Lancaster LA1 4YW, UKk.clarke{at}lancaster.ac.uk

John Rooksby

Computing, University of Lancasterj.rooksby{at}lancaster.ac.uk

Mark Rouncefield

Computing, University of Lancasterm.rouncefield{at}lancaster.ac.uk

Rob Procter

Social Informatics Cluster, School of Informatics University of Edinburgh, Edinburgh EH8 9LW, UKrnp{at}inf.ed.ac.uk

Roger Slack

Social Informatics Cluster, University of Edinburghrslack{at}inf.ed.ac.uk

This paper presents findings from observational studies of work practice in two ‘information giving’ services – a poisons information service and a mental health helpline – as a precursor to informing the design of such services. Our work high- lights the interactions that constitute the requesting and giving of information and the role of intermediaries in the delivery of recipient-designed information. We propose a shift of focus from the logic of information in system design to one that encompasses the practicalities of information giving.

Key Words: information giving services • intermediaries

Health Informatics Journal, Vol. 12, No. 2, 153-164 (2006)
DOI: 10.1177/1460458206063810
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