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Health Informatics Journal
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HDLalert – a healthcare DL alerting system: from user needs to implementation

Annika Hinze

Department of Computer Science, University of Waikato PB 3105, Hamilton, New Zealanda.hinze{at}cs.waikato.ac.nz

George Buchanan

Swansea University Singleton Park, Swansea SA2 8PP, UKg.r.buchanan{at}swansea.ac.uk

Doris Jung

Department of Computer Science, University of Waikato PB 3105, Hamilton, New Zealandd.jung{at}cs.waikato.ac.nz

Anne Adams

UCL Interaction Centre (UCLIC), Remax House 31–32 Alfred Place, London WC1E 7DP, UKa.adams{at}cs.ucl.ac.uk

In the health domain, there are many circumstances where clinicians (i.e. doctors, nurses, allied health professionals) and patients wish to track changes in medical knowledge. However, existing ‘news’ or ‘alert’ services provide relatively limited means for selecting which information to receive. The result is that clinicians and patients often receive information that is inappropriate, irrelevant or simply too much. In this paper, we detail alert-relevant findings from several international user studies (e.g. UK, Germany and New Zealand) incorporating both clinical staff (across several hospitals) and patients’ perceptions. These findings demonstrate the importance of context, in terms of both the user's task and immediate environment. We introduce a novel alerting architecture that can provide a finely tailored stream of alerts to the user, and provides further support to assist the interpretation of received material.

Key Words: alerting • design • digital library • healthcare • human factors • user studies

Health Informatics Journal, Vol. 12, No. 2, 121-135 (2006)
DOI: 10.1177/1460458206063808
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