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Supporting information technology across health boards in New Zealand: themes emerging from the development of a shared services organization

K. J. Day

School of Population Health, University of Auckland, New Zealand, K.Day{at}Auckland.ac.nz

A. C. Norris

Institute of Information and Mathematical Sciences, Massey University, Auckland, New Zealand, t.norris{at}massey.ac.nz

Shared services organizations are ascribed with adding value to business in several ways but especially by sharing resources and leading to economies of scale. However, these gains are not automatic and in some instances, particularly healthcare, they are difficult to achieve. This article describes a project to develop a shared services information technology infrastructure across two district health boards in New Zealand. The study reveals valuable insight into the crisis issues that accompany change management and identifies emergent themes that can be used to reduce negative impact.

Key Words: change • crisis • infrastructure project • information systems • New Zealand • shared services

Health Informatics Journal, Vol. 12, No. 1, 13-25 (2006)
DOI: 10.1177/1460458206061201
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K.J. Day and A.C. Norris
Supporting information technology across health boards in New Zealand: the role of learning in adapting to complex change
Health Informatics Journal, September 1, 2007; 13(3): 195 - 206.
[Abstract] [PDF]