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Health Informatics Journal
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Knowledge support for interdisciplinary models of healthcare delivery: a study of knowledge needs and roles in managed clinical networks

Simon M. Burnett

Centre for Knowledge Management, Aberdeen Business School, The Robert Gordon University, Garthdee Road, Aberdeen AB10 7QE, Scotland, UK, s.burnett{at}rgu.ac.uk

Dorothy A. Williams

Department of Information Management, Aberdeen Business School The Robert Gordon University, Garthdee Road, Aberdeen AB10 7QE, Scotland, UK, d.williams{at}rgu.ac.uk

Linda Webster

Centre for Knowledge Management, Aberdeen Business School, The Robert Gordon University, Garthdee Road, Aberdeen AB10 7QE, Scotland, UK, l.webster{at}rgu.ac.uk

Managed clinical networks (MCNs), a relatively new phenomenon in the health service, aim to ensure equitable provision of high-quality, evidence-based care using an innovative interdisciplinary work model. This article describes a study that aimed to highlight themes which could be explored in a fuller information needs analysis of individuals working in MCNs. Comparison with an earlier study of staff in more traditional roles shows that staff working in MCNs have a greater appreciation of: the value of information and knowledge in the organizational context; the tools and skills required to use information and knowledge to improve service delivery; the value of personal or tacit knowledge and the role of individuals in coordinating networks of knowledge; and the importance of developing a culture which includes the patient in the knowledge network. These findings indicate that MCNs may support a more ‘knowledge-based’ work model than traditional structures within the health service.

Key Words: evidence-based practice • health information • knowledge sharing • managed clinical networks

Health Informatics Journal, Vol. 11, No. 2, 146-160 (2005)
DOI: 10.1177/1460458205052364
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